Frequently Asked Questions
- Do you provide visa registration after I arrive in Moscow?
- How easy is it to exchange currency in Russia?
- How easy is it to find Internet access in Moscow?
- I am concerned with the process of renting/leasing and equipping a Moscow apartment and worry about the day-to-day interaction with a Russian landlord.
- I have always stayed in hotels when I travel… Why should I consider an apartment in Russia?
- I have heard many bad reports about Moscow… Is it safe to walk around in the city? Are there lines to buy food? Can I expect to find decent restaurants?
- I have heard that Moscow shuts off the hot water for a month in the summer… Can this possibly be true?
- I heard that you must declare your foreign currency when you enter Russia… Is this true? Am I at risk if I tell Customs how much money I have on me?
- I need to conduct business over the internet and may require a computer printer while I am in Moscow. Is it possible to rent a quality printer during my stay?
- I need to get a visa for my visit to Russia. Do you handle Visa Support?
- I need to make and receive international calls while I am in Moscow. Is it easy to make international calls from the apartment?
- I see that the apartments have a DVD player in them. Do you have DVDs available for guest use?
- I would like to attend the Bolshoi Theater during my visit… Can you purchase tickets for me?
- Is it true that the "Taxi Mafia" at the airport charges exorbitant amounts to take you from the airport into Moscow?
- I’m concerned about carrying large amounts of cash. Are there ATMs available in Moscow? Are credit cards accepted? Do I have to pay cash for the apartment?
- I’ve never been to Moscow. How do I know that your apartments are in a nice, safe area and that I’ll be happy with the apartment?
- I’ve stayed in apartments before and I find it inconvenient to have it cleaned everyday, but since I'd paid for it, I didn't want to cancel it. Is it possible to cancel the cleaning and receive a discount?
- My flight leaves late in the afternoon. Hotels always make me pay extra for a late check-out. What about my Moscow STAR apartment? How about an early arrival?
- My job requirements may change at any moment, and I would have financial exposure by an early lease cancellation! Do you rent apartments on a long-term basis?
- What about the customs restrictions for leaving Russia? Is there a problem taking out currency or antiques?
- What happens if I make a reservation and I have to cancel my trip?
- What if I'm currently staying in a hotel (or another provider's apartment) in Moscow and I'd like to switch to Moscow STAR?
- What is The Nastenka Fund?
- You offer an option to rent a mobile telephone while in Moscow. Will I be able to receive calls and/or make international calls from my Moscow mobile phone?